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Resolved
Is it normal for transaction slippage of 652pips?！
Object 
D prime
Issue
Severe Slippage
Requirement
compensation
Amount
$1,304(USD)
Time
147day2hour
Mediation Progress
Hong Kong2024-06-29
Solved after user's confirmation 
AIPINCAIHUIYING1938
AIPINCAIHUIYING1938Singapore2024-06-11
Reply D prime
We have received the feedback regarding the issue and will urge the relevant departments to actively handle and coordinate it.
Reply
Hong Kong2024-02-04
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-02-04
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-02-03
Start Mediation AIPINCAIHUIYING1938
AIPINCAIHUIYING1938Yesterday I placed a long order for spot gold. The order point was 2054.63. The stop loss was set to 2050 and the take profit was set to 2090. Then I was busy with other things and did not look at the computer. It turned out that the order was stopped. The transaction point is 2043.48, which is 652 pips away from my stop-loss. I placed an order for 2 lots, which cost me an extra US$1,304. You need to give an explanation!
Start Mediation
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