Please keep in mind that the spread on trading accounts can be widened before, in time, and after economic, political, and other news releases, during the Gap, at the time of Market opening (on Monday), as well as at the time of low market liquidity, and when a market situation is conditional on high spreads. Kindly consider that you can send a claim to the support team by email at support@fbs.com in case you believe that your trading order was executed incorrectly. We have checked the email address you used to register at FBS and didn't notice your requests to the support service about the highlighted issue. Thus, If the question is still relevant, please contact us by mail, so we can carefully investigate your case. Kind Regards, FBS Team.

I deposited US$1,199 in FBS using a hedging trading strategy, and my account balance increased to US$2,879. When I made a withdrawal, my account was frozen by the platform. I consulted customer service, and they said that you withdraw the principal, and the profits are withdrawn through third-party channels. When I didn't understand it, I asked for an anti-money laundering investigation. After being asked to submit a series of tedious documents such as proof of income source, real-name authentication of Usdt exchange, bank address statement, etc., I kept saying that I had to wait for an email reply. Before I received a reply to the email, I suddenly discovered that USD 1,680.37 had been directly deducted from my account. Later, I sent an email to inquire, saying that "the company suspects that you are engaged in abnormal activities or suspicious operations that the company considers suspicious at its discretion." The account funds were confiscated, and my center was canceled three days later, and the brokerage service was stopped. I feel extremely angry that the platform abused its anti-money laundering investigation on profitable customers, and without finding a legitimate reason, it unilaterally found a far-fetched reason and directly removed the funds from the account. At the same time, two of my friends' accounts also encountered the same experience, and US$1313.7 and US$776.27 were deducted. I strongly request the FBS platform to return our account funds promptly.