English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
اردو
Resolved
unactivated take profit
Mediating Parties
FBS
Issue
Others
Requirement
compensation
Settlement Amount
$20(USD)
Time
126day13hour

Mediation Status
Philippines2024-01-18
Resolved
weng5913
Belize2023-12-19
Reply
FBS
Please keep in mind that the spread on trading accounts can be widened before, in time, and after economic, political, and other news releases, during the Gap, at the time of Market opening (on Monday), as well as at the time of low market liquidity, and when a market situation is conditional on high spreads. Kindly consider that you can send a claim to the support team by email at support@fbs.com in case you believe that your trading order was executed incorrectly. We have checked the email address you used to register at FBS and didn't notice your requests to the support service about the highlighted issue. Thus, If the question is still relevant, please contact us by mail, so we can carefully investigate your case. Kind Regards, FBS Team.
Reply
Hong Kong2023-09-14
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-09-14
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Philippines2023-09-13
Start Mediation
weng5913

im using zero spread of fbs and i placed order on xauusd with a take profit of 1904 but even the price hits 1903.22 my tp wasnt activated so ive opted to closed it at 1906.11 losing 20usd


Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
