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Please tell me which order gets involved in setting price. Profitable order can't be closed until I tried to do it for 4-5 times, while the unprofitable order closed in sec. With respect to the reason, you said that it was caused by the connectivity after checking the mt4 log. But now you are talking about the pending order price, so please tell me which one is the pending order price.

Which link should I click? You always send some emails without the key information.

After checking, we know that your pending order means opening a position at an ask price. So an order execution will be triggered when the ask price is reached. The execution happened normally. Please note that MT4 is a third-party software, where the charts only show the bid price. If you want to check the ask price charts, please log in and use the TS2 software. If you have any further questions, please feel free to contact us. Thank you!

It's hilarious that in spite of having several ways of contact, they are often reluctant to spend a few minutes to answer the phone, and always talking bullshit and making confusion on purpose.

Unexpectedly, the customer service of FXCM replied to me with a few words in a perfunctory manner, even though I sent several emails one day. They evaded the problem of trading with an amount of 1,000.

I send logs by email, but they said that unstable connection initiated the problem. So funny. Profitable orders can't be closed, while unprofitable ones closed in seconds. Is this caused by network instability?

I can't reach out to the platform by phone, and tried many ways of communication. In a word, you communicate with a bot which can't deal with problems. Their WeChat customer service ignores the account issues.

Please steer away from this kind of platform without customer service. And profitable orders can't be closed.

Withdrawals are not processed, customer service cannot be contacted, profitable orders cannot be closed, and loss orders are closed in seconds