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Resolved
The withdrawal is not processed and the platform has a serve lagging
Mediating Parties
FXCM FXCM
Issue

Unable to Withdraw

Requirement

other

Settlement Amount

$130(USD)

Time

34day16hour

Mediation Status
Solved after user's confirmation
BISHANGYAN
Reply
FXCM
Thank you for your inquiry. You have not yet submitted a document review form, and we will manually open a document review for you. Please pay attention to our reply. Thank you.

Reply

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BISHANGYAN
Please tell me which order gets involved in setting price. Profitable order can't be closed until I tried to do it for 4-5 times, while the unprofitable order closed in sec. With respect to the reason, you said that it was caused by the connectivity after checking the mt4 log. But now you are talking about the pending order price, so please tell me which one is the pending order price.

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BISHANGYAN
Which link should I click? You always send some emails without the key information.

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Reply
FXCM
After checking, we know that your pending order means opening a position at an ask price. So an order execution will be triggered when the ask price is reached. The execution happened normally. Please note that MT4 is a third-party software, where the charts only show the bid price. If you want to check the ask price charts, please log in and use the TS2 software. If you have any further questions, please feel free to contact us. Thank you!

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BISHANGYAN
It's hilarious that in spite of having several ways of contact, they are often reluctant to spend a few minutes to answer the phone, and always talking bullshit and making confusion on purpose.

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BISHANGYAN
Unexpectedly, the customer service of FXCM replied to me with a few words in a perfunctory manner, even though I sent several emails one day. They evaded the problem of trading with an amount of 1,000.

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BISHANGYAN
I send logs by email, but they said that unstable connection initiated the problem. So funny. Profitable orders can't be closed, while unprofitable ones closed in seconds. Is this caused by network instability?

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BISHANGYAN
I can't reach out to the platform by phone, and tried many ways of communication. In a word, you communicate with a bot which can't deal with problems. Their WeChat customer service ignores the account issues.

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BISHANGYAN
Please steer away from this kind of platform without customer service. And profitable orders can't be closed.

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BISHANGYAN
Withdrawals are not processed, customer service cannot be contacted, profitable orders cannot be closed, and loss orders are closed in seconds

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