Krisel
PhilippinesSevere Slippage
compensation
$39(USD)
3day17hour
KriselSolved after user's confirmation
PhilippinesExnessReply
Reply
Dear user, thank you for choosing exness, we are deeply sorry for your complaint, please reach out to our customer service, and we will follow up the case by creating a work order. Thank you for supporting Exness. Have a good time!
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WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
KriselStart Mediation
PhilippinesStart Mediation
On September 30, 2022, there was a severe slippage under my trading account # 49243039.TRhere was a severe slippage on USD/JPY and my trade was badly affected.Below is the order ID:Order ID # 66041246 (loss $14.31)Order ID # 65854430 (loss of 24.68)I did not include the other losses because I assumed part of the slippage but the above order ID are unacceptable.I expect that Exness will make a refund on this blunder and make immediate action.I already raised this complaint to Exness but 16 days had passed and no action taken.
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