JIAN@CHAN
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2020031816211517242
$53,635(USD)
104day6hour
JIAN@CHANSolved after user's confirmation
JIAN@CHANSupplemental Materials
Supplemental Materials
The net value restored is not correct, which is only half of the real one. Please check it, and do not ignore me. Big platform should not fool investors by making small compromise, instead, please check it again according to the fact.
ExnessReply
Reply
Thank you for contacting the complaint team. And the server was confronted with a comtemporary technical problem in personal zone at 14:15-16:15 GMT+0 on July 5 (platform time). We are deeply sorry for the inconvenience caused. At the same time, we have dealt with the problem and everthing is back to normal. Do not worry about it. After carefully checking the execution of orders in the account 12162316, we decide to calculate the result again by restoring the net value before the technical issue. Please feel free to contact us, if you have any questions.
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Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
JIAN@CHANStart Mediation
Start Mediation
2022年7月5日该平台晚上因网页无法登录服务器中断无法入金导致最后爆仓，账号12162316，户名，陈笛。请平台给予恢复仓位
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