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Resolved
On September 26, 2022, the network was disconnected for 19 minutes, causing heavy losses to customers. So far, no compensation has been paid.
Object 
D prime
Issue
Others
Requirement
compensation
Amount
$1,406(USD)
Time
92day21hour
Mediation Progress
Hong Kong2023-01-01
Resolved 
SHENHUAZHINENG
SHENHUAZHINENGSingapore2022-12-02
Reply D prime
Dear customer, Doo Prime has never disconnected the network maliciously to interfere in users' trading. Please reach out to the official custome service for help, if you have any questions about your account.
Reply
Hong Kong2022-09-30
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-09-30
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-09-30
Start Mediation SHENHUAZHINENG
SHENHUAZHINENGOn September 26, 2022, the network was disconnected for 19 minutes, causing heavy losses to customers. So far, no compensation has been paid.
Start Mediation
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