Thank you for contacting us. With respect to the problem that customer Yang Biao could not receive the money after withdrawal, we have reported it to the financial department and contacted with the payment provider for checking the money involved after receiving the customer's complaint. After an investigation for many days, the problem with withdrawal was finally dealt with on September 15, and the payment provider has remitted the money to the customer by separate two times. We are deeply sorry for the inconvenience and concerns. If you have any questions, please feel free to contact us. Thank you and the customer for supporting FXTM and Alpari. We hope it is helpful and will better serve you.

My account number is 80125174 and it has not been received the withdrawal since 8.11. I have been asked to wait patiently for many times by consulting customer service. At first, I was asked to wait for 10-20 working days, but it has not been received for more than a month.