The problem has not been dealt with, and the further communication is under way. The account manager and Alpari has confirmed the bank and identity information that I submitted on June 3, 2020. With the mediation, now Alpari is uncertain about my bank and identity information for withdrawal, and asks to me resubmit the original bank statement of two years ago. But the bank is unable to check the statement of two years ago. I have provided Alpari the bank statement of June 3, 2020 and the original receipt of deposit for checking personal information. Now I am waiting for Alpari's reply. Sincerely thank WikiFX for the help. Looking forward to further mediation and support.

Thank you for contacting us. 1. With respect to the failure to withdraw money for the official website crashes at the time of login, you are advised to visit the official website through the link https://www.aifurui-group.com/zh. Website backstage link https://my.global-aifurui.com/zh/login/retry. We suggest that you clear browsing history, cookies, and caches and try to log in the website via Firefox browser. If you still can not browse the website, please send the full screenshot of the website unavailable to open and the following information by email at customersupport@alpari.org 1: right click on the browser screen to check 2: click the internet tab 3: refresh 4: press the down arrow icon to download .har document. You can apply for withdrawal when log in the website successfully. 2. In reference to the failure to download trading application, please send an email to customersupport@alpari.org and tell us what kind of MT4 or MT5 do you want to install, Android or Windows, so that we can deliver the related trading software installation package to you by email. 3. FXTM and Alpari International are different brands of the same company, so the customers from both FXTM and Alpari International share the same customer service. According to the online chatting records, you contacted the official customer service and got the account manager's WeChat QR code on September 5. If you have any question, please reach out to the account manager for help. In addition to the official website online customer service and email. you can contact the customer service via Telegram. If needed, please click on the link https://t.me/AlpariINTL_bot to contact the Telegram customer service. Meanwhile, we will send the email to your mail box. So you can reply to the email for further communication. If you have any other problem, feel free to contact us. Thank you for your support. We hope the service is helpful and look forward to offering better service to you in the future.

The online customer service at its official website is unavailable to be reached. And I input the information for withdrawal according to the template, but were told that the withdrawal failed to be confirmed due to the incorrect information.

At present, it will be very troublesome to log in to the Alpari platform, and it will often crash, and the platform transaction software cannot be downloaded. Even trying to withdraw money could not confirm the completion. Customer service personnel become FTLife personnel, and all problems cannot be solved on the platform. So please help. Thanks!