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Resolved
Withdrawal application shows success but no funds was received
Object
Alpari
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$2,500(USD)
Time
39day14hour

Mediation Progress
Hong Kong2022-08-06
Resolved
WANGSQ
Comoros2022-07-07
Reply
Alpari
Thank you for contacting us. In terms of the problem that the money you withdrew did not arrive, we have transferred your complaint to the financial department, which will contact the payment provider for checking the withdrawal. After a few days of investigation, we confirm that the withdrawal problem was finally dealt with on July 1, when the relevant department had sent the withdrawal receipt to your registered email address. We are deeply sorry for the inconvenience and worries caused. If you have any queries, please feel free to contact us. Thank you for your support to Alpari. And we hope that our service is helpful and aim to provide you with better service.
Reply
Hong Kong2022-06-27
Supplemental Materials
WANGSQ
The trading account I provided is not correct due to the incorrect last number, and the correct trading account is 14****480
Supplemental Materials
Hong Kong2022-06-28
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-06-28
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-06-27
Start Mediation
WANGSQ


The withdrawal application is successful but no funds have been received. The withdrawal record is as follows: Order № 39700876 From Trading Account 143009480 To: China UnionPay 621792******8332



Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

