HAO.ZHANGSupplemental Materials

2022-08-20 05:49

China

Supplemental Materials

The screenshot shows the bank statement in August without the information of 10,000 US dollars from four withdrawal applications.

HAO.ZHANGSupplemental Materials

2022-08-19 18:46

China

Supplemental Materials

I received 10,000 US dollars, except for the amount of money of four withdrawal applications submitted on August 5, 9 and 11, totaling 10,000 US dollars. And I also did not get any messages or information that the money was returned to the original account. Please help me check the details.

Alpari InternationalReply

2022-08-19 17:08

Mauritius

Reply

Thank you for contacting us. In reference to HAO ZHANG's problem with withdrawal, we have told the financial department immediately to contact the payment provider for checking out the amount of money withdrawn. According to a few days following up by the department, we find that the money was returned from the payment provider's system to your Alpari account on August 17, and you resubmitted a withdrawal application on the same day. We are deeply sorry for the inconvenience and concerns caused. If you have any problems, please feel free to reach out to us. Thank you for your support to Alpari. We hope that our service is helpful and will better serve you.

HAO.ZHANGStart Mediation

2022-08-12 19:23

China

Start Mediation

从8月3号申请出金，一直没有到账(国内银行卡)，联系在线客服说2-5个工作日，发邮件又说10个工作日内