The screenshot shows the bank statement in August without the information of 10,000 US dollars from four withdrawal applications.

I received 10,000 US dollars, except for the amount of money of four withdrawal applications submitted on August 5, 9 and 11, totaling 10,000 US dollars. And I also did not get any messages or information that the money was returned to the original account. Please help me check the details.

Thank you for contacting us. In reference to HAO ZHANG's problem with withdrawal, we have told the financial department immediately to contact the payment provider for checking out the amount of money withdrawn. According to a few days following up by the department, we find that the money was returned from the payment provider's system to your Alpari account on August 17, and you resubmitted a withdrawal application on the same day. We are deeply sorry for the inconvenience and concerns caused. If you have any problems, please feel free to reach out to us. Thank you for your support to Alpari. We hope that our service is helpful and will better serve you.

I applied for a withdrawal from August 3, but it has not been received (domestic bank card), I contacted the online customer service and said that it would take 2-5 working days, and sent an email and said that it would be within 10 working days.