ExnessReply

2022-06-20 17:24

Cyprus

Reply

Thank you for contacting the review team of Exness. After carefully checking the execution of orders in your account, we got the following results: in terms of the above orders, the positions had been closed for stopping loss at 07:44:58 GMT+0, May 16, according to the server time. The activated price of stop loss orders fell into the price gap of XAUUSDm at the level of 1797.105. In accordance of Article 2.1 of the customer agreement of Exness, the "gap" results from one of the two following conditions, 1, the current selling price is higher than the last buying price; 2, the current buying price is lower than the last selling price. The price gap always occurs before or during the release of significant economic news, generally in a few hours before trading starts or ends. Please check the history of XAUUSDm trends：at this time, the orders were activated in the list of execution, the orders were activated and moved to the list of execution. But, there were a considerable number of activated orders in the list, it took a few seconds to execute the orders. The difference between order price and the first market price after the gap exceeded a certain value (value of the gap), so the orders were executed at the first market price. To sum up, we confirm that the above orders were executed normally, in accordance with the customer agreement of Exness. In addition, it is noted that you had better not make a transaction during the release of hot news and the time of low liquidity and high fluctuation in a bid to decrease the probability of the execution of orders in the price gap as far as possible.

DISSBAILIHAOStart Mediation

2022-06-10 21:50

China

Start Mediation

我有服务器7的账户，和服务器15两个账户，7的服务器黄金点位最高在1845.502，结果15的服务器最高只有1845.096，相差接近0.5个点。其次就算是1845.502，我做的多单，那我止盈在1844.939同样也是达到位置了，可是也没有平仓 能明显看到我的止盈线。 赔钱！！！！！！！！！ 垃圾平台 还钱！！！！ 影响交易心情！！！