Alpari InternationalReply

2022-04-13 17:20

Mauritius

Reply

Thank for contacting us. In terms of your withdrawal application in the evening of March 30, the money had been transferred from our system on April 1. When getting the information that the customer didn't receive the money, we messaged the financial department to follow up the case by communicating with the payment provider. The money has been remitted from the provider. Meanwhile, On April 12, we sent the withdrawal receipt to your email address registered with your account. We are deeply sorry for the inconvenience caused. If you still haven't got the money, please provide the bank statement from April 1 to Alpari online customer service for further investigation. Please feel free to contact us, if you have any question. Thank you for the support to Alpari. We hope it's helpful and expect to offer better service.

CHENYANG95804Supplemental Materials

2022-04-11 12:06

China

Supplemental Materials

The withdrawal application on April 1, 2022 showed that the money had been deducted by the paltform from the trading account, but I still haven't received it now.

CHENYANG95804Start Mediation

2022-04-11 10:35

China

Start Mediation

我帐户81035580帐户2022.4.1日 申请出金2301美元，现在十几天了还没有到帐，客服老说是在等支付商调查回复，这是要去医院住院的救命钱，请给我作主，尽快处理到帐，非常非常感谢