Thank for contacting us. In terms of your withdrawal application in the evening of March 30, the money had been transferred from our system on April 1. When getting the information that the customer didn't receive the money, we messaged the financial department to follow up the case by communicating with the payment provider. The money has been remitted from the provider. Meanwhile, On April 12, we sent the withdrawal receipt to your email address registered with your account. We are deeply sorry for the inconvenience caused. If you still haven't got the money, please provide the bank statement from April 1 to Alpari online customer service for further investigation. Please feel free to contact us, if you have any question. Thank you for the support to Alpari. We hope it's helpful and expect to offer better service.

The withdrawal application on April 1, 2022 showed that the money had been deducted by the paltform from the trading account, but I still haven't received it now.

My account is 81035580 and I applied for a withdrawal of USD 2,301 on April 1, 2022, and it has not arrived for more than ten days. The customer service always said that it was waiting for the payer's investigation response. This is life-saving money to go to the hospital. Please help me to process as soon as possible. Thank you very much