EBCReply

2021-10-26 10:43

United Kingdom

Reply

Customer's orders are traded at the market price. When the market price is lower or equal to 30% of the liquidation price, the liquidation triggers. XAUUSD experienced a relatively large fluctuation at 01:26, October 11, 2021, when the market price was lower than the liquidation price, the order was traded at the market price of 1750.85 after the price was triggered in the market. The previous price of the customer's order is 1754.74, which cannot be triggered at the liquidation price. Thus, this order was traded normally. If you have any question, please feel free to contact us.

SHENGXIANLONGStart Mediation

2021-10-25 00:00

China

Start Mediation

刚刚开使交易还没有发现问题，知道几天后，一按行情下来本来预付款不够，平台就会强制平仓，结果平台没有平仓反而把账户里的钱都跌没了才平的仓，找售后说是30%的比才会平，但是也符合这个条件，售后还说平台大行情都这样，不是他们的错，最后也没给理赔，黑平台妥妥的，谨防上当