AVATRADE’s own deposit problem made me lose money. It’s a rogue.

I’ve got 3 accounts in AVA. All my deposited money didn’t go to the account I operated. My deposit operation was perfectly ok. They kept saying it was my own problem and my screenshot evidence is nothing. Then I made a video as a proof, sending it to them. They changed 3 customer services after then. They made me unable to close position by deliberately make my deposit goes wrong. Do I need to bear that loss myself? AVA let client shoulder their own problem? God damn it.