EC slippage is serious, and no one replies to the email. It keeps saying 3-5 working days, which seriously affects the transaction.

At 8.30 pm on April 5, when the unemployment rate was announced, the order set a stop loss and went short. The current highest price has not reached the stop loss, but the order has been automatically stopped. As a result, I lost profits. I sent an email to the EC official, but they kept delaying it. They said it would be processed in three to five working days, but the processing speed was very slow.