I applied for a withdrawal, but the account did not arrive for three days, saying that the order was in violation.

My client's account opened at Power Trading was trading normally, and he wanted to withdraw money after making a profit. However, the account was not received after three days of application. I sent a message to the salesperson, and the reply came a day later, saying that the funds would arrive the next day and within three days at the latest. It's the fourth day and it still hasn't arrived, and the salesperson can't be contacted. Suddenly I received an email notification from the platform saying that the order was in violation. How can normal transactions be judged as violations? In addition, their website cannot be opened and the salesperson cannot be contacted every time. When I opened the account, I swore that their platform would be fine, but this was the result.