The exchange automatically withdrew money and increased transaction fees, burning customers' accounts

I deposited capital and traded at Gallen Capital. On December 14, 2024, I deposited capital into MT5 account number 5515890 and traded. Trading for a while, on December 28, I placed a withdrawal order but the floor did not allow withdrawal. , the support person informed me that if the transaction volume is not enough, I will not be able to withdraw money. I must trade 30% of my deposit to withdraw money. January 10, 2024, I traded about 50 lots of products, the owner The main factor is gold. I placed a withdrawal order but it still did not execute. The support person said I did not have enough trading volume. On January 15, 2024, I traded more than 70 lots of products and placed a withdrawal order but still not working. I sent an email to ask the floor about this issue but still did not receive a response. On January 19, I traded 90 lots of the product and I placed a withdrawal order, but it still failed. On January 26, 2024, the floor automatically withdrew my money (5000 USD), I did not place a withdrawal order and did not receive the money in my bank account, the floor also withdrew the bonus money (10,000 USD) which the floor committed to be a permanent bonus, making the account My account was weak and the exchange increased transaction fees to destroy my account. The exchange destroyed my account. I sent an email to the exchange about this issue but received no response. The support staff reported a system error. and I have to deposit money with the initial capital for the floor to help fix it. The floor automatically withdrawing money from customers is a serious violation. If it is due to a system error, there needs to be a clear explanation and a refund of the account. Accounts and compensation to customers are correct. I look forward to receiving your support soon.