I applied for a withdrawal, but I haven't received it

I entered the FX group line and was invited to open an AFFIX account within that group, but at that time, Yuichi Koizumi, a customer service manager, was in charge and opened an account. Yuichi Koizumi was also in charge of opening the line and dealing with deposits and withdrawals. When I told them that I wanted to make a deposit, it was a personal exchange account that I didn't know. I was worried, so I transferred only 50,000 yen first and it was reflected in the trading account, so I deposited 50,000 yen again the next day. Since I made a deposit, I told Mr. Koizumi that I would like to withdraw once to get used to withdrawal, and applied for withdrawal of 100,000 yen from the trading account. The withdrawal was credited to my account the next day. So I was relieved and deposited 800,000 yen this time. I made a transaction and lost $2,928 in one transaction, so I applied for withdrawal of the remaining $4,133.03. I applied on January 28th and have not yet withdrawn. I see a message in my AFFIX trading account, but my withdrawal application is still under review. Even if I contact the customer service manager Yuichi Koizumi on the line, it is not read and there is no contact. I want you to withdraw the money as soon as possible.