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Trader

2022-07-04 17:06 Released in Hong Kong China Hong Kong China

The platform's malicious slippage caused the order to be liquidated, and the request for compensation

I placed a buy order USDJPY (market price 134.054) at 8:30 p.m. Beijing time on June 10. After 1 second, the platform maliciously slipped to 133.587 and closed the position. I compared all platforms and K-line charts. , the lowest price of any platform at that time did not reach 133.587, and FXTM maliciously slipped more than 50 points, causing me to liquidate my position and ask for compensation! When I contacted FXTO, they said they needed to investigate the specific situation of the transaction. After that, I received a reply email from FXTO, which generally means that the quotation and chart information provided by their mobile quotation provider were inconsistent, so they refused to pay. I would like to ask you FXT: Can your liquidity provider quote prices that are not available on any platform (all other forex platforms and tradingview)? Even if there are so many slippages, is it your fault or mine? Is this the reason for refusal? Attached are screenshots of FTLife's reply to my email and my order's liquidation, a screenshot of the 1-minute K-line at that time. I request the platform to handle it and help me to protect my rights and claim!

Severe Slippage

The following is the original recommendation

平台恶意滑点导致订单爆仓,请求赔偿

本人在6月10日北京时间晚上8点半下了一单买入单USDJPY(市价134.054),于1秒钟之后被平台恶意滑点至133.587导致平仓,我对比了所有平台以及K线图,当时任何平台的报价最低价都未到达133.587,FXTM恶意滑点50多个点导致我爆仓,请求赔偿! 联系富拓他们说需要调查交易的具体情况,之后我收到了富拓的回复邮件,大致意思是他们的流动报价供应商提供的报价和图表信息不一致,因此拒赔。我想问问你们富拓:你们流动供应商的报价能报出任何平台(其他所有外汇平台以及tradingview)上没有的价格吗?就算报出来了滑点这么多是你们的失误还是我的失误?这样就是拒赔的理由吗? 附件是富拓回复我的邮件截图和我的订单爆仓、已经当时的1分钟K线截图,请求平台处理,帮助我维权索赔!

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