Global Broker governance & inquiry App
Broker Search
English
Download

Trader

2022-01-13 09:57 Released in  Taiwan Taiwan

Slippage remains severe when market volatility is low

1. There is serious slippage when the market does not fluctuate significantly. There is a spread compared with other foreign exchange platforms at the same time, and the Vantage spread is significantly larger. 2. There is a serious slippage that leads to liquidation but there is no margin call. I ask customer service, they said that it is only happened occasionally 3. Neither the email customer service nor the account manager have a positive attitude. Even if the slippage is more serious than other platforms, they will only answer that it is a market risk. Even if I propose a solution that we both make a concession, they still ignore it. These experience are reference for other traders

Severe Slippage

The following is the original recommendation

市場波動不高時滑點仍然嚴重

1. 市場無明顯波動時有嚴重滑點,有與其他外匯平台比對同一時間的點差,Vantage點差明顯較大2. 出現嚴重滑點導致爆倉卻沒有margin call,詢問客服,客服只回答偶爾會有這樣的狀況

3. 不論是電郵客服或客戶經理處理態度皆不積極,即使滑點比其他平台嚴重也只會回答是市場風險,即使提出了任何彼此退讓的方案皆置之不理

以上經驗供其他交易者參考

Select Country/Region
United States
※ The content of this website abides with local laws and regulations.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qawikifx@gmail.com
Cooperation:fxeyevip@gmail.com