Slippage remains severe when market volatility is low
1. There is serious slippage when the market does not fluctuate significantly. There is a spread compared with other foreign exchange platforms at the same time, and the Vantage spread is significantly larger. 2. There is a serious slippage that leads to liquidation but there is no margin call. I ask customer service, they said that it is only happened occasionally 3. Neither the email customer service nor the account manager have a positive attitude. Even if the slippage is more serious than other platforms, they will only answer that it is a market risk. Even if I propose a solution that we both make a concession, they still ignore it. These experience are reference for other traders
The following is the original recommendation
市場波動不高時滑點仍然嚴重
1. 市場無明顯波動時有嚴重滑點,有與其他外匯平台比對同一時間的點差,Vantage點差明顯較大2. 出現嚴重滑點導致爆倉卻沒有margin call,詢問客服,客服只回答偶爾會有這樣的狀況
3. 不論是電郵客服或客戶經理處理態度皆不積極,即使滑點比其他平台嚴重也只會回答是市場風險,即使提出了任何彼此退讓的方案皆置之不理
以上經驗供其他交易者參考