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Pionex Global

United States|2-5 years|
Suspicious Regulatory License|Suspicious Scope of Business|High potential risk|


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Apex, North Carolina, USA


No valid regulatory information, please be aware of the risk!

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Warning: Low score, please stay away!
Previous Detection : 2024-03-03
  • It has been verified that this broker currently has no valid regulation. Please be aware of the risk!

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Pionex Global · Company Summary

Aspect Information
Company Name Pionex Global
Registered Country/Area United States
Founded Year 2022
Regulation Unregulated
Market Instruments Cryptocurrencies
Minimum Deposit N/A
Maximum Leverage N/A
Commissions 0.05% maker fee, 0.08% taker fee
Trading Platforms Self-developed H5 platform and app
Customer Support Email:
Deposit & Withdrawal Cryptocurrencies

Overview of Pionex Global

Pionex Global, established in the United States in 2022, offers a wide range of trading assets, including over 300 cryptocurrencies, providing users with ample opportunities for portfolio diversification and investment exploration. Its user-friendly platform and availability of a demo account for practice offer advantages for traders seeking convenience and risk-free experimentation.

However, the platform's lack of regulatory oversight raises risks regarding investor protection, while prolonged customer support response times and potentially higher transaction fees may pose challenges for users seeking efficient and cost-effective trading experiences.

Overview of Pionex Global

Is Pionex Global legit or a scam?

Pionex Global operates without regulatory oversight. This absence poses risks of unchecked practices like fraud, market manipulation, and inadequate consumer protection.

Investors face heightened vulnerability to financial losses and lack avenues for recourse in case of malpractice. Moreover, the absence of supervision fosters an environment where unethical behavior can thrive, eroding trust in financial systems and undermining market integrity. Without regulation, Pionex Global operates with impunity, jeopardizing both investor confidence and financial stability.

Pros and Cons

Pros Cons
Over 300 trading cryptos Lack of regulatory oversight
Demo account for practice Prolonged customer support response times
Higher transaction fees
Limited educational resources


  • Over 300 trading cryptos: Pionex Global offers a wide selection of over 300 cryptocurrencies for trading, providing users with ample opportunities to diversify their investment portfolios and explore various digital assets.

  • Demo account for practice: The platform provides a demo account feature that allows users to practice trading with simulated funds, enabling them to familiarize themselves with the platform's features and test trading strategies without risking real capital.


  • Lack of regulatory oversight: Pionex Global operates without regulatory oversight, which may raise risks regarding investor protection and adherence to industry standards, potentially exposing users to risks such as fraud or inadequate consumer protection.

  • Prolonged customer support response times: Users may experience delays in receiving assistance from customer support, with inquiries and issues often taking longer than expected to be addressed, leading to frustration and dissatisfaction among users.

  • Higher transaction fees: Pionex Global charges higher transaction fees compared to some other platforms, which may impact users' overall trading costs and potentially reduce their profitability, particularly for frequent traders or those trading large volumes.

  • Limited educational resources: The platform provides limited educational resources, which may hinder users' ability to enhance their trading knowledge and skills, potentially limiting their effectiveness as traders and their ability to make informed investment decisions.

Market Instruments

Pionex Global provides a wide array of cryptocurrencies for trading across its spot and futures markets.

With over 300 trading pairs supported, investors can engage in transactions involving prominent cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Binance Coin (BNB).

Beyond these leading digital assets, the platform also offers a range of altcoins, encompassing established projects like Litecoin (LTC), Cardano (ADA), and Chainlink (LINK), as well as newer and potentially more volatile options.

This extensive selection serves the varied preferences and risk appetites of traders, allowing them to explore a wide spectrum of digital assets within a single platform.

Market Instruments

How to Open an Account?

Opening an account with Pionex Global is a straightforward process, consisting of three simple steps:

  1. Registration:

  • Visit the Pionex Global website and locate the “Register” button.

  • Fill out the registration form with accurate personal information, including name, email address, and password.

  • Agree to the terms and conditions and complete the captcha verification process.

  1. Account Verification:

  • After registering, access your email inbox to verify your account by clicking on the verification link sent by Pionex.

  • Follow the instructions provided to complete the account verification process.

  • Verify your identity by providing any required documentation, such as a valid ID or proof of address, to comply with KYC (Know Your Customer) regulations.

  1. Funding Your Account:

  • Once your account is verified, log in to your Pionex Global account.

  • Navigate to the deposit section and choose your preferred deposit method, such as bank transfer or cryptocurrency deposit.

  • Follow the on-screen instructions to complete the deposit process and fund your account with the desired amount.

Spreads & Commissions

Pionex Global implements a transparent fee structure for its users.

Traders are subject to a maker fee of 0.05% and a taker fee of 0.08% per transaction. These fees are applied based on whether a trader adds liquidity to the market (maker) or removes liquidity from the market (taker). Maker fees are incurred when a trader's order adds liquidity to the order book, while taker fees are charged when a trader's order matches an existing order on the order book.

This fee model is competitive and aligns with industry standards, allowing traders to calculate their trading costs accurately and make informed decisions.

Trading Platform

Pionex Global's trading platform encompasses a self-developed H5 platform and a dedicated mobile application.

The H5 platform, developed in-house, offers a friendly and intuitive trading experience accessible through web browsers. This platform provides users with essential trading functionalities, allowing for efficient execution of trades and access to market data.

The availability of a Demo Account allows traders to practice trading with simulated funds, providing a risk-free environment for refining strategies before engaging with real capital.

In terms of security, the platform implements industry-standard measures such as cold storage for user funds and two-factor authentication, enhancing the safety of user accounts and assets.

Moreover, traders can utilize TWAP (Time-Weighted Average Price) and DCA (Dollar-Cost Averaging) tools to implement additional trading strategies, enhancing flexibility and customization within the platform.

Additionally, Pionex Global offers a mobile application available for download on smartphones, enabling traders to engage in trading activities on-the-go.

Both the H5 platform and mobile app provide users with convenient access to the market and essential trading tools, enhancing flexibility and accessibility for traders across different devices.

Trading Platform

Deposit & Withdrawal

Pionex Global only supports deposits and withdrawals using cryptocurrencies. No fiat currency deposits are possible at this time. The specific supported cryptocurrencies may vary depending on your region and platform updates.

Pionex Global does not have a minimum deposit requirement. This means you can start trading with any amount of supported cryptocurrency. However, keep in mind that transaction fees, minimum order sizes, and bot setup fees might limit your trading activity with very small deposits.

Customer Support

Pionex Global's customer support, reachable via email at, exhibits inefficiency and unreliability.

Users often experience prolonged response times, enduring days or weeks of waiting for resolution. The absence of alternative contact methods exacerbates the issue, leaving traders feeling neglected and frustrated. Additionally, the lack of a dedicated customer support hotline further compounds the problem, hindering swift resolution of inquiries or issues. This inadequate customer support infrastructure undermines users' confidence in the platform's ability to address their questions promptly and effectively, ultimately contributing to a negative trading experience.

Customer Support


In conclusion, Pionex Global offers a user-friendly platform with a wide selection of cryptocurrencies, appealing to traders seeking various investment opportunities. The availability of a demo account for practice allows users to refine their trading strategies without risking real capital, enhancing accessibility and convenience.

However, the platform's lack of regulatory oversight raises risks regarding investor protection, potentially exposing users to risks such as fraud. Additionally, limited customer support responsiveness and potentially higher transaction fees may detract from the overall trading experience, impacting users' ability to efficiently manage their investments.


Q: What trading assets are available on Pionex Global?

A: Pionex Global offers over 300 cryptocurrencies for trading.

Q: Is there a demo account available for practice?

A: Yes, Pionex Global provides a demo account feature for users to practice trading with simulated funds.

Q: How can I contact customer support?

A: You can reach Pionex Global's customer support via email at

Q: Does Pionex Global offer leverage options?

A: No, Pionex Global does not offer leverage options.

Q: What are the trading fees on Pionex Global?

A: Pionex Global charges a maker fee of 0.05% and a taker fee of 0.08% per transaction.

Broker Information

Company Name

Pionex Global Inc

Company Abbreviation

Pionex Global

Regulatory Status

No Regulation

Platform registered country and region

United States

Phone of the company










Company address
  • Apex, North Carolina, USA









Customer Service Email Address

Company Summary

User Reviews

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Win the next
more than one year
The platform provides a variety of trading options and the interface is user-friendly. However, there have been instances where the system indicates insufficient funds, even when my available balance should cover the transaction. It would be helpful if the platform could display the exact shortfall needed for opening a position.
2024-01-19 11:59
Nguyễn Văn Huy
Withdraw quickly, good customer service department
2023-12-30 13:48
more than one year
Frustrating, I deposited my money into my Pionex Global account. Unable to access funds, even though I tried to reset my password. Customer service is not helpful at all.
2023-02-20 09:44
more than one year
Why did the website suddenly report an ***** ***? I could enter normally before... What's even more strange is that the email sent two days ago has not been answered until now... I have a sense of foreboding, it won't have absconded...
2023-02-15 17:25
more than one year
what a strange thing, the url of the company took a long time to open, and then the page said that the connection timed out... has the page been closed? After all, this is not unusual for a forex company without any regulatory license.
2022-12-06 18:26
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