While conducting normal trading on the GMI platform (server: GMI-Live07), I encountered abnormal market conditions on November 28, 2025: • Execution prices deviated significantly from actual market levels • Extreme, non-executable quotes appeared • Long positions were instantly liquidated at abnormal prices • Total loss: -282,416.72 USC Subsequently, GMI issued an urgent notice explicitly stating: • CME technical failure caused quote anomalies • Liquidity provider experienced irregularities • Market volatility was beyond platform control Since the official acknowledgment confirms this as an abnormal market and system anomaly event, per international industry standards, such losses should be re-settled by the platform at normal executable prices, not borne by clients at abnormal prices. I repeatedly requested a review from the platform, demanding: • Provision of raw tick data for the abnormal period • Provision of execution records from liquidity providers (LPs) • Re-settlement of abnormal orders at normal market prices However, the platform refused refunds citing “global unforeseeable circumstances beyond platform control” and declined to provide trade confirmation records. Real market prices cannot gap to such extremes during normal trading hours, and the official announcement itself acknowledged this as abnormal market conditions. Therefore, the refusal to review and compensate is clearly unreasonable. I will retain all evidence and prepare to escalate to: • FSC Financial Regulatory Authority • CME Market Data Dispute • Arbitration with upstream liquidity providers (LPs)

The GMI platform claims to have spreads around 21 pips, but in reality, regardless of market volatility, the spreads fluctuate rapidly between 21 and 31 pips. This severely contradicts the advertised 21-pip spread, amounting to nothing but malicious slippage to exploit clients' fees—a clear case of false advertising and deliberate fraud against customers.

Due to a delay in GMI platform's order submission on October 10, my GMI follow-up account suffered a severe loss of roughly $800. I later found discrepancies in the closing points of some orders in my follow-up account compared to those of the guide. The difference in closing points was around $8, and there were missing orders, causing significant losses to my capital and profits. The five accounts were close to being liquidated. Subsequent follow-up processes saw serious slippage on the GMI platform. The losses caused by the delay in order submission from the GMI server have severely disrupted my trading plan, causing me great distress.

Platform shows withdrawal successful 1760 USDT, transferred to TPK, TPK website is closed, customer service says they are contacting them, a month has passed in a flash, the client does not respond. Is it completely dead?

GMI started submitting withdrawals after announcing its exit. In the early stages, a few transactions still came through, but later they simply stopped processing them. The platform shifted blame, saying the funds went to the PTK wallet. As customers, we don't know the actual situation. We opened accounts based on the platform, so withdrawal issues should be the platform's responsibility. For a 16-year-old platform to do something like this is truly shameless, a disgrace to the industry! They even try to justify running away with such high-sounding excuses. Now, no one can get in touch with them; they've really run away completely.

Not yet credited to this day, funds of $47,800 not received, GMI official does not respond

The problem began from the very beginning. I couldn't do anything because I didn't know what to do, regardless of the cause of the problem. However, I was able to deposit money into my account, but I couldn't withdraw it. The most important thing was that I couldn't trade using the MT5 platform, which is the standard platform. I couldn't do anything like other bookers, and I couldn't solve the problem that I had sent many times. 24 hours after depositing the money, I did not receive any notification or confirmation, which caused me to lose the opportunity and risk losing the money we deposited. Please help me check and follow up on the results because I cannot access the money I deposited myself and cannot do anything about it. I can only see the statement in the account, which may be a small amount of money, but it is important to some people and me.

There's a total of 528 U, and now I can't even open the PTK wallet.

Account withdrawal has not been credited

In 2018, I opened an account with GMI Markets through an agent to invest in foreign exchange. On August 5, 2020, the account balance showed USD 11,170,224.86. On August 14, I discovered I could not log in. Contacting customer service revealed my email and password had been altered by another party. I requested a reset but was told this required the broker's involvement. The broker denied making any changes and also could not access the account. I immediately demanded the platform freeze the account and investigate the perpetrator, but for months received only the response: “The investigation has been submitted. Please be patient.” During a video conference on March 9, 2021, GMI staff confirmed the account balance was zero and requested agent communication records (already submitted). Over subsequent years, despite repeated follow-ups (including multiple formal email complaints in December 2025), GMI only responded with “escalated to department, please be patient” or “cannot locate records,” providing no investigation reports, login logs, transaction records, or compensation. On December 24, 2025, the platform announced the cessation of all trading activities, followed by the complete shutdown of retail operations on December 31. To date, no substantive response has been provided. Independent investigations found no evidence of agent liability, raising suspicions that internal security breaches or operational errors caused the fund loss. Complaints have been filed with the Mauritius FSC and Ombudsperson, but with the platform's imminent closure, recovery of funds appears unlikely.

The payment issued on December 18, 2025, has still not been received.

GMI has been a stable broker we've worked with for several years. Additionally, the withdrawal has not been credited to my account.