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اردو
Resolved
GTC withdrawal not credited, customer service just passes the buck, no one seriously solved the problem for me.
Mediating Parties
GTCFX
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$5,000(USD)
Time
40day17hour

Mediation Status
Hong Kong4h
Resolved
FX5665816920
United Arab Emirates06-23
Reply
GTCFX
都是按照正常流程给他出金的,没有任何问题 提款政策里边有说24小时内处理,并且再加上不同渠道额外的时间 我们并没有不回应或是故意拖延
Reply
Hong Kong06-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong06-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong06-12
Start Mediation
FX5665816920


The customer service manager first said I could come in and try, and later could open an ECN account for me, which has low spreads, low commissions, and withdrawals credited within half an hour. As a result, I came in and traded, earned a few thousand dollars, and then the withdrawal was delayed and not credited. The next day, I withdrew a few dozen dollars and it was credited within an hour. The first withdrawal of 5000 USD has been stuck and not given to me. Everyone should avoid this platform. I contacted no less than five or six customer service representatives from the platform, always the same spiel. No one actually handles the problem or solves it; they just know how to delay. It's very disappointing to me!



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1. The above content only represent personal view, do not represent WikiFX's position
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

