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اردو
Resolved
Unable to place orders, BTC and gold quotes are closed, and customer service has not provided a direct response for five days.
Mediating Parties 
Exness
Issue
Others
Requirement
improve service
Settlement Amount
$1(USD)
Time
172day8hour
Mediation Status
Hong Kong13h
Resolved 
FX3400549499
FX3400549499Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2025-12-15
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-12-15
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-12-15
Start Mediation FX3400549499
FX3400549499From December 11th until now,
all MT4 and MT5 servers have been like this.
Customer service calls go unanswered,
online support avoids direct responses,
and email tickets receive no reply.
Help needed.
Start Mediation
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No withdrawal is being processed, and customer service is unresponsive.
China
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