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Resolved
Huge slippage caused serious loss of my funds, nearly 20 pips! But I had clearly set the stop loss.
Mediating Parties
vantage vantage
Issue

Others

Requirement

compensation

Settlement Amount

$1,365(USD)

Time

65day12hour

Mediation Status
Resolved
FX3473378020
Reply
vantage
Dear Mr. Lee Boon Lai, Thank you for sharing your feedback with us. We are committed to delivering a seamless and positive experience for all clients, and we sincerely apologize for the inconvenience you've encountered. We have sent you an email requesting additional details to better understand and address this matter. Kindly respond to that email at your earliest convenience. Your prompt attention would be greatly appreciated. We value your feedback as it helps us improve our services. Sincerely, Vantage Customer Support

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Supplemental Materials
FX3473378020
All my demo accounts closed in profit, yet the live positions got stopped out – this is unfair! The entry points and timing were exactly the same.

Supplemental Materials

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WikiFX Mediation Center

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FX3473378020
Fraudulent platform deliberately triggered my position's stop loss at a low price at market open, but I had already set the stop loss level beforehand. Demand a refund of my funds!

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