Thank you for your valuable feedback. On the evening of December 19, the client encountered a system failure during the transaction process. In response, we took immediate measures and ensured that the issue was resolved within 10 minutes. As of now, we have eliminated any impact the system failure may have caused to the client. All transactions and deposits/withdrawals are functioning normally. If you have any questions regarding their account or other matters, please feel free to contact our customer service team, and we will be happy to assist. We sincerely apologize again and appreciate your understanding and support.

Today, after MITRADE platform mistakenly mispriced the price and I profited, they locked my account saying they need to investigate. During the investigation, they withdrew my profit amount back to their company. Just one sentence 'sorry' and that's it? They can use my account to withdraw funds? Player and referee?