Thank you for your valuable feedback. We understand that some clients experienced system issues during trading on the evening of December 19. In response, we took immediate action and ensured that the issue was resolved within 10 minutes. If traders have any questions regarding their accounts or other matters, please feel free to contact our customer service team, and we will be happy to assist you. We sincerely apologize once again and appreciate your understanding and support.

instantly zeroed out, unable to clearly explain how the amount is handled, completely at a loss.