English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
اردو
Resolved
Severe point theft, false advertising of free storage fee account
Mediating Parties
EC markets
Issue
Others
Requirement
compensation
Settlement Amount
$2,500(USD)
Time
40day1hour

Mediation Status
Hong Kong2024-12-15
Resolved
FX4130456653
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2024-11-05
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-11-05
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-11-05
Start Mediation
FX4130456653


I opened an account on October 20th, deposited a full 5000 USD on the morning of the 23rd, and applied for a swap-free account. On the 23rd, I opened a total of 10 orders. After closing a few orders around 6:40 AM on the 24th, I found that the platform was severely stealing points (later investigations revealed that each order had 140-170 points stolen). Then, around 14:20 PM, I gradually closed the remaining orders and found again that each order had 140-170 points stolen. The EC platform's explanation was that it was caused by slippage and insufficient liquidity. I ask the platform: How could there be insufficient liquidity during the time period of 14:20-30 Beijing time?



Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
