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اردو
Resolved
I applied for withdrawal on 7/31, not only was I unable to withdraw, but they also used illegal trading to eliminate the remaining balance.
Mediating Parties
CWG Markets
Issue
Unable to Withdraw
Requirement
compensation
Settlement Amount
$34,579(USD)
Time
40day17hour

Mediation Status
Taiwan2024-11-14
Resolved
FX2869475308
United Kingdom2024-10-15
Reply
CWG Markets
Dear customer, your account 66767816 engaged in unauthorized trading by using an interest-free account for cross-platform hedging and arbitrage. The details have already been explained.
Reply
Hong Kong2024-10-08
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-10-08
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Taiwan2024-10-04
Start Mediation
FX2869475308


I deposited $100,000 on June 21 and started trading. Withdrawals were fine when I had profits. But on July 31, when I wanted to apply for another withdrawal, they wouldn't allow it. I called the relevant personnel, but they kept making excuses. It wasn't until September 23 that CWG's trading department wrote to me, saying that I had 'violated trading rules,' without any evidence, and then removed the 34,579.43 amount in my MT4 account without any reason.
I've been trading forex margin for a long time, and this is the first time I've encountered a platform that can just say 'violation of trading rules' and then transfer your money away. Because I need to send a protest letter to the UK, which takes 8 weeks before I can file a complaint, I want to warn CWG's clients: Be especially careful with this platform—extremely, extremely careful.
PS: The photos I provide are all screenshots from my own backend. I blurred my name and personal information to avoid retaliation from the platform, and I deleted all my other data.



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