XUEGUI
2024-02-13 09:51
China
滑点严重
[Object] 
Exness
[Issue]
Severe Slippage
[Requirement]
compensation
[Amount]
$370(USD)
[Time]
42day22hour
XUEGUIResolved
2024-03-27 14:15
China
ExnessReply
2024-02-26 13:59
Cyprus
Reply
您好，关于您的问题可以将您的具体情况与平台24小时客服联系，您也可以使用注册邮箱发送至support@exness.com官方客服邮箱（请确保是正确邮箱）。若您已经与我们官方客服有过沟通，请依旧回复邮件或咨询官网在线24小时客服。谢谢.
WikiFX Overseas Customer ServiceContact Broker
2024-02-18 16:14 
Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2024-02-18 14:24 Hong Kong China
Hong Kong ChinaVerified
XUEGUIStart Mediation
2024-02-13 09:51
China
Start Mediation
滑点严重，客服回复邮件的理由本人不认可。在价格波动到2051价格触发止损，就应该在这个价格左右上计算平仓。不能按这个价格止损，是你们平台的原因，如果是价格直接跳空到2054，中间没有出现2051等其他报价，那本人可以接受这个跳空滑点的结果。 但是根据平台网站提供的价格跳动历史有相应的价格，但是以订单多延后成交为由，没有按触发止损价来成交
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