ExnessReply

2024-01-16 10:01

Cyprus

Reply

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

XIAOJINTONGXUE50228Start Mediation

2024-01-11 01:35

China

Start Mediation

2023年12月25日，北京时间早上6点多Exness平台瑞郎美元货币恶意点差拉开300个点左右，导致账户持仓瑞郎美元货币19手爆仓亏损15000美金，国际所有平台瑞郎美元货币12月25日早上6点多价格都在0.8541-0.8550附近，唯独EXness平台瑞郎美元货币价格点差拉开300个点最低价格拉到0.8304附近，这样的平台就是恶意让客户爆仓当猪杀。请协助我帮我处理一下这单投诉。请EXness平台赔偿我损失。下面已图片上传证据为证。