YIFAN1917
Severe Slippage
compensation
$1,000(USD)
35day23hour
YIFAN1917Solved after user's confirmation
ExnessReply
Reply
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
YIFAN1917Supplemental Materials
Supplemental Materials
Exness admitted that there's a problem with their platform. Thank you, WikiFX.
WikiFX Overseas Customer ServiceContact Broker
Contact Broker
WikiFX Mediation CenterVerified
Verified
YIFAN1917Start Mediation
Start Mediation
11月12号早上在我有保证金情况下对我的仓位进行了強行平仓,后来才发现出现滑点,exness也承认平台出现问题,因为别的平台没有出现这个价位。要求exness承担责任,对我的单子进行赔偿
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