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اردو
Resolved
Unable to log in to trading app
Mediating Parties 
FXCM
Issue
Others
Requirement
compensation
Settlement Amount
$1,500(USD)
Time
222day22hour
Mediation Status
Hong Kong2024-07-07
Resolved 
llye
llyeUnited Kingdom2024-06-07
Reply FXCM
To investigate your transaction order, we kindly ask you to send an email from your registered email address to infoasia@fxcm.com. Please use the subject line "Request for Transaction Investigation" and include your trading account number and the order number in the email content, along with a brief description of your inquiry. We expect to respond to you within 3 to 10 business days. Thank you for your support and understanding.
Reply
Hong Kong2023-11-27
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-11-27
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-11-27
Start Mediation llye
llyeToday, cannot log into FXCM trading app, and my profit cannot be closed.
Start Mediation
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