HULUMIAO
2023-08-28 10:17
China
入金三个多小时不到mt5，明明查到资金已转账成功，造成我损失
[Object] 
AvaTrade
[Issue]
Others
[Requirement]
compensation
[Amount]
$14,744(USD)
[Time]
39day7hour
HULUMIAOResolved
2023-10-06 17:32
China
AvaTradeReply
2023-09-06 17:05
Ireland
Reply
Gao Ming AvaTrade 80031650 15166009338 In terms of the matter in question, we renewed the contract for swap on weekends due to Brent, so the price gap of contracts needs to be adjusted, which will not affect customer's funds in equity account. We have explained it in detail to the customer.
WikiFX Overseas Customer ServiceContact Broker
2023-08-28 13:32 
Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2023-08-28 10:33 Hong Kong China
Hong Kong ChinaVerified
HULUMIAOStart Mediation
2023-08-28 10:17
China
Start Mediation
入金不到账，三小时仍然推脱，说让我等，搞得我快爆仓，我就差这笔资金支撑，多次跟客服反映让他们先垫付到我的mt5里就是不肯。明明他们已经查到了我的入金凭证，也收到了入金通知，但就是至今无法到账。这种情况造成我的损失应当赔付，应该先垫付入金到mt5才对，就是不肯。请尽快联系交易商让他们先垫付我的入金到mt5保我的命。
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