DONGGE86
2023-08-26 00:28
China
GTSE垃圾平台，系统恶意错算单子浮亏到100倍，导致账户爆仓！
[Object] 
GTSEnergyMarkets
[Issue]
Others
[Requirement]
compensation
[Amount]
$3,498(USD)
[Time]
40day16hour
DONGGE86Resolved
2023-10-05 17:02
China
GTSEnergyMarketsReply
2023-09-05 16:50
United Kingdom
Reply
Dear customer, we didn't find your account information. Can you please provide the screenshot of your trading account?
WikiFX Overseas Customer ServiceContact Broker
2023-08-28 11:09 
Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2023-08-28 08:32 Hong Kong China
Hong Kong ChinaVerified
DONGGE86Start Mediation
2023-08-26 00:28
China
Start Mediation
GTSE平台系统时间2023年04月27日15：50，本人以成交价133.838做空0.53手美日，15：51时市价显示为133.904，按照GTSE平台的交易规则和美日品种的合约数量属性，该笔订单的浮亏应为-34.98；但系统却恶意把该笔订单的浮亏加大100倍，错算成-3498；并直接导致账户爆仓！ 出现该问题后，本人立即和平台客服和客户经理反应此事；但直到今天（2023年08月26日）未得到解决！如此低劣的恶意系统错误，GTSE却不愿意承担应有的责任！
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