feilang
Unable to Withdraw
improve service
$229(USD)
60day19hour
feilangResolved
FXCMReply
Reply
Upon reviewing your withdrawals, because you are holding a position, a direct withdrawal would trigger a liquidation of the position. Your withdrawal has been processed after you closed your position. We notice that you have been encountering a poor internet connection, even in your online consultation. We recommend that you switch the network and try again. We find that at the same time other customers have a normal connection. Sometimes it's a little bit slow to link to foreign servers with domestic network, so you can try to switch to other network lines. We can also provide the appropriate proxy server. If you want to check your order, please submit an order review request on the website. Thank you!
FXCMReply
Reply
Thank you for the information. Please note that markets for forex, commodities, indexes, etc. are closed on weekend. So the related products are unavailable to be traded. Now and then we'll maintain our server during the period of time to better serve you in trading time. Please contact us, if you have any problems. Thank you.
WikiFX Overseas Customer ServiceContact Broker
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WikiFX Mediation CenterVerified
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feilangStart Mediation
Start Mediation
今天周六,我登录电脑平台和手机平台,都无法登录。平常手机建仓平仓会经常失败,多试几次才行。电脑看盘会经常卡顿。
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