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اردو
Resolved
No withdrawal
Mediating Parties
XM
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$12(USD)
Time
51day22hour

Mediation Status
Hong Kong2023-03-02
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2023-01-31
Reply
XM
Dear customer, your support to us is greatly appreciated. With respect to your withdrawal, please submit the application in line with platform's rules. If you have any questions, feel free to visit XM official website https://www.x1market.com/cn/, and click the Online Customer Service in the right upper of the page for help. XM provides 24 hours online customer support from Monday to Friday. We are pleased to serve you. Have a good time.
Reply
Hong Kong2023-01-10
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2023-01-10
Verified
WikiFX Mediation Center
Verified
Hong Kong2023-01-09
Start Mediation
zhazha

After the MT4 account was inexplicably disabled and forced to close the position, an email was sent on December 26 saying that the balance would be refunded; it was added on January 05 that the balance was cleared to 0 and no refund will be given. Has the big platform started to be shameless? Although there are only a dozen dollars (MT4 trading account 10064222, opened in 2019, has always held positions, and will log in to the account every half a month)


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Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
