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Resolved
STARTRADER deducted my normal profit of $13,466.75 for no reason
Mediating Parties
STARTRADER
Issue
Unable to Withdraw
Requirement
compensation
Settlement Amount
$13,466(USD)
Time
70day19hour

Mediation Status
Hong Kong2023-01-22
Resolved
LI211
Australia2022-12-23
Reply
STARTRADER
The account involves the violation of trading rules.
Reply
Hong Kong2022-11-14
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-11-14
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-11-12
Start Mediation
LI211
STARTRADER (Xingmai, also known as Aiwei), this platform deducted my normal profit of $13,466.75 for no reason, and hereby complains. First, the platform sent an email (Figure 1), saying that my position is too heavy and I have no ability to manage and control risks, but this far-fetched reason can be used as a reason to deduct my profit and not give money? Second, I last traded more than 1,000 US dollars, traded 2 lots of GBP, and made a profit of 3,378 US dollars (Figure 2). With normal withdrawal, is it a heavy position? When I traded positions twice, the prepayment ratio was not lower than 100%, and the profit was normal, indicating that I had the ability to trade normally. Third, the platform violently interferes with my trading account, prohibits trading (Figure 3 shows the transaction log, the transaction is prohibited), illegally deducts profits, and revokes the account, which is a robbery. In view of the above points, it is strongly requested that the STARTRADER platform return the profit of 13,466.75 US dollars.
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