Resolved
Fraud company
Object 
Exness
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$2,222(USD)
Time
60day1hour
Mediation Progress
Hong Kong 2022-12-24
Resolved 
FENGCHEN195
FENGCHEN195Cyprus 2022-11-24
Reply 
Exness
ExnessThank you for contacting us. With respect to the related withdrawal, your account is under a regular review, so you are required to cooperate with us for the verification before the next step, thank you for the understanding. Please reply to the email with high definition and full photo showing your face and identity document held on your hand ( if you provide the ID card, it is necessary to show the clear photos presenting two sides of the card held on your hand). And we will conduct a further investigation after receiving your reply. Thank you for the understanding.
Reply
Cyprus 2022-11-03
Reply Exness
ExnessThank you for contacting us. With respect to the related withdrawal, your account is under a regular review, so you are required to cooperate with us for the verification before the next step, thank you for the understanding. Please reply to the email with high definition and full photo showing your face and identity document held on your hand ( if you provide the ID card, it is nessesary to show the clear photos presenting two sides of the card held on your hand). And we will conduct a further investigation after receiving your reply. Thank you for the understanding.
Reply
Cyprus 2022-10-27
Reply Exness
Dear customer, with respect to the problem, you can reach out to the 24 hours customer service for help, or send the information by your registered email at our platform to the official customer service - support@exness.com (ensure the correct email address). If you contacted us before, please still reply to the email or consult the official 24 hours customer service. Have a good time.
Reply
Hong Kong 2022-10-25
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterPlease provide the correct trading account.
Reply
Hong Kong 2022-10-25
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-10-25
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-10-25
Start Mediation FENGCHEN195 
FENGCHEN195I am an Exness user and my account number is: hvsi2548@hotmail.com The profit at the beginning of the month cannot be withdrawn. Every day I ask the customer service that it is being processed and asked for patience. I cannot even withdraw principle
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Previous Post
Copy order at Exness community, but do not withdraw.
China
Next
Exness freeze the account for no reason, resulting in inability of withdrawal
China
To view more
Please download WikiFX APP
