FXTMReply

2022-09-23 18:39

United Kingdom

Reply

Four withdrawal applicaitons: 9939485,9939480,9939477,9939474. These withdrawal requests were rejected due to the technical problems with payment provider, and the money had been returned to the original account of the customer, who now has resubmitted withdrawal applications with the money successfully transferred to the payment provider. We are deeply sorry for the inconvenience casused. If you have any questions, please feel free to contact us. Thank you for supporting FXTM. We hope that it would be helpful, and better serve you in the future.

FX3391482489Start Mediation

2022-09-21 21:49

China

Start Mediation

MyFXTM ID:63938676。交易账号：10577849。出金号：9939485,9939480,9939477,9939474。四笔出金合计金额28500USD。一开始出金通道显示是1-5个工作日内到账。而后询问客服，被告知变为10-20个工作日内到账。至今已超过20个工作日。给后台办公室backoffice@fxtm.com和投诉部门complaints@fxtm.com发送邮件反映此情况均为得到有效回复。而官网客服部门只会回复一句：我们已经催促相关部门尽快跟进。