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اردو
Resolved
Doo Prime Capital’s deposits were not arrived in time, resulting in liquidation of positions, no reply to emails, and salespersons blocked me on WeChat and refused to deal with the problem.
Mediating Parties
D prime
Issue
Others
Requirement
compensation
Settlement Amount
$22,000(USD)
Time
102 day 22 hour

Mediation Status
Hong Kong2022-10-30
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Singapore2022-09-30
Reply
D prime
The platform has received your feedback and we will ask the related department to deal with the problem as soon as possible.
Reply
Hong Kong2022-07-19
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2022-07-19
Verified
WikiFX Mediation Center
Verified
Hong Kong2022-07-19
Start Mediation
FX1352772572
I submitted a deposit of USD 3,000 at 9.53 am Beijing time on June 21, 2022. Because it did not arrive in time, I had a liquidation of 1 lot of crude oil at 4.59 points, 2 lots of crude oil at 5.01 points, and 1 lot of crude oil at 5.03 points. , the above screenshot is proof, according to the time, the deposit was submitted at about 4.53 minutes of the disk time, because the previous funds were all in time, so I completed the transfer very quickly, but the result was delayed. It is at 6.10. If I can get the account in time as before, I may only liquidate 3 lots. When the market falls to 109, I will choose to liquidate a few lots of crude oil, which will not cause the liquidation problem after 11.30. The liquidation was at the 1.2.3 position, because I don’t know much about it. At that time, there were 9 crude oil contracts, and the platform only restored 4 contracts, and the remaining 5 contracts were not recovered. I lost 150,000 and was cheated, so far I can't contact the dealer.
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