ExnessReply

2022-08-03 17:15

Cyprus

Reply

Dear customer, with respect to your problem, please reach out to the platform 24 hours customer service for help, or send an email to the official customer service support@exness.com (ensure the correct email address) with your registered email. If you contacted us before, please still reply the email or consult the official online 24 hours customer service about it. Have a good time.

WaveAndStuctureTraderSupplemental Materials

2022-07-20 11:22

China

Supplemental Materials

This is my trading record. I closed the position to stop loss, and lost 758 US dollars in my last trading. Accroding the crude oil price in the international market, the market opened low due to a price gap, so I should stop loss at the price level of 96.600 at the platform, rather than 99.898. I request ex to compensate for the 1,481 US dollars' profit I lost. Hope WikiFX can conduct a thorough investigation.

WaveAndStuctureTraderSupplemental Materials

2022-07-20 07:36

China

Supplemental Materials

This is the crude oil price from WikiFX, the same with the international oil price. It is not good for ex to control the oil price like this, which took a heavy toll on user's interests. There is exactly 5,000 US dollars in my account, with an open order. In a word, please compensate for the floating profits that I lost.

WaveAndStuctureTraderStart Mediation

2022-07-20 07:11

China

Start Mediation

ex的原油与国际原油价格不符合，今天开盘市场暴跌三百多点，而exness止暴跌几十点，严重干扰我对市场的判断自己严重干扰我的利润，国际原油价格图片和ex的原油我都有，我一直都想反应了，都是在世界上做原油，价格竟然不统一，今天还突然损失了好几百点的收益，本人现在应该是700美金的浮盈，现在却还是800多美金的浮亏，直接被吞掉了1500美金！要求赔偿！