HUIYUAN
Others
2020031816211517242
$47,000(USD)
42day7hour
HUIYUANResolved
ExnessReply
Reply
Please contact the 24-hour customer service about your problem, or send an email to the official address support@exness.com by the email registered (ensure the correct email). If you have communicated with the customer service, please check the email box in time. Thank you!
HUIYUANSupplemental Materials
Supplemental Materials
My trading was blocked on 6th, August, and I could not deposit on 9th, August.
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WikiFX Mediation CenterVerified
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HUIYUANStart Mediation
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用exness这个平台,一般人都图它的杠杆,却不知道杠杠高背后的风险,这段时间我被这个平台坑死了,九月六号,卡盘,平不了订单,结果套单,向平台申诉,当时录了视频,保留了日志,平台不承认卡盘,说服务器正常,我网络问题,可我浮窗的报价始终没停过,由于套单九号周一我担心保证金不足,就入金增加保证金,可我多次入金都入不进去,显示交易员匹配不足,造成我保证金不足强制平仓,我联系了开户的代理,代理让找平台,我打平台客服打电话,平台客服承认他们工作人员不足,造成的入金通道匹配不到交易员,让我把造成的损失订单发过去,也说了入金入进不去的全额赔付,入金入了不到账的不赔,我是前者,等了一个礼拜后,平台回复,他们入金通道没有问题,不给予任何赔偿,我再次申诉,等了几天后,依然同一个结果,平台说让我提供证据,证明当天入金入不了,多么可笑,半月后让我提供证据,我要知道这个故障,我直接录屏了,因为当时入不进去,我把入不进去,显示交易人员不足的问题截屏发给我的代理,才保留一点,他们说证据不足,不能证明入金通道问题,然后我有部分订单是越过止损线止损的,发给平台,平台说正常止损,由此可鉴,平台明显客损,故意推卸责任
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