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Resolved
Unable to withdraw
Mediating Parties
FXCM FXCM
Issue

Unable to Withdraw

Requirement

Withdrawal

Settlement Amount

$43,500(USD)

Time

42day17hour

Mediation Status
Resolved
WUYANG
Reply
FXCM
Dear client, FXTM has tried to contact you upon the receipt of your feedback, but you are out of reach. According to the investigation, you have not applied for any other withdrawals since April, whereas all withdrawals made before April have all been successful. Please have a check yourself again. If you have further questions, please feel free to contact the official FXCM customer service online during the business time. Thank you again for your suppoert. We hope to provide you with better-quality service with sincere.

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WikiFX Overseas Customer Service

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WikiFX Mediation Center

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WUYANG
Unable to withdraw from 2019. My account was 8000085746 with $43,500 but it was deleted. I could not log in or contact with customer service. The platform was also unavailable.

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