FX2125044352
Unable to Withdraw
2020031816211517242
$15(USD)
47day13hour
FX2125044352Solved after user's confirmation
ExnessReply
Reply
Because the server delayed the order and the execution time was delayed, the platform has recalculated and compensated for the difference based on the time and price of the customer's first attempt. We apologize for the inconvenience caused by this implementation.
ExnessReply
Reply
It has been contacted for processing.
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WikiFX Mediation CenterVerified
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FX2125044352Start Mediation
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当时订单盈利将近17美金情况下,我算15美金好了,由于服务器问题,导致盈利单无法平仓,导致订单亏损,对于贵公司的处理事宜,我表示感谢,但并不十分满意,最起码你们应该返还15美金,而不是亏损的2美金!实实在在的是EX的错误,却草草了事,仅仅是执行取消这个订单亏损的,对于交易者来说,我们都是抱着信任的态度,但ex却是这副态度!
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