According to the screenshot information provided by the customer, we retrieved the transaction log at that time and found that the time received by the server was 17:49 (platform time). The screenshot of the customer showed the application made at 48 minutes, and the order was executed instantly, but his side showed that he was stuck due to network reasons. It is difficult to define this because China's network environment is not something we can control. Prior to this, the customer's transaction has lost more than 90%. We are willing to compensate him for the order in the screenshot. If the average price of 48 points is used to compensate, the compensation should be 29 US dollars.

Can’t trade for busy server or withdraw funds. Now my account has been closed.