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اردو
Resolved
There was a 276-pip spread with CPTMarkets , causing liquidation.
Mediating Parties
CPT Markets
Issue
Others
Requirement
2020031827311524118
Settlement Amount
$0(USD)
Time
30 day 1 hour

Mediation Status
Hong Kong2020-09-12
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Belize2020-08-13
Reply
CPT Markets
When the client conducted the opening, the funds were not enough. So it had nothing to do with the platform.
Reply
Hong Kong2020-08-13
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2020-08-13
Verified
WikiFX Mediation Center
Verified
Hong Kong2020-08-13
Start Mediation
FX2560738287

On August 2, the spread was up to 276 pips. On the day, CPTMarkets closed my order at 1960 and 1988, which I bought at 1481 and 1459 namely. The service kept paltering on ground of trading list. I have uploaded my trading statement.


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