The answer was always "under internal review, and please wait patiently" when I asked them. Is this a sign they're about to abscond?

FX1387038778

Hong KongThree days ago

For over three months, they've refused to process my withdrawal. When I inquired, they claimed it was under internal review. My account was also suspended from trading. They requested a photo of me holding my ID, which I provided, yet they still won't release the funds.

FX2542483264

Hong Kong2025-12-23

Withdrawal hasn't been processed for a month, many customers in the comment section can't withdraw, suspecting the platform is going to run off. Everyone, be careful and apply for withdrawal as soon as possible to avoid being scammed!

FX3065780982

Hong Kong2025-09-22

Small commissions are agreed to be withdrawn, but when the commission reaches a large amount, it cannot be withdrawn. I applied for a withdrawal of 28000USD, which has been reviewed for 14 days.Every time I ask the customer service, I answer that it is under review. They sent me a selfie verification email, saying that they could pass the audit after passing the verification. When I passed the selfie verification, they didn't abide by the agreement. Please agree to my withdrawal as soon as possible.

luna2001

Hong Kong2025-09-09

I made 1400 usd in profit and when I asked for a withdrawal I received an email from the management team saying that I had committed abuse in the negotiations, and they threatened to debit 5% of the money I deposited, and withdraw the profits. I sent my source code for analysis, but so far it has not been resolved and they probably will not pay the profits.

DANIEL6448

Brazil2025-03-20

I opened an MT5 account (1131884) with XS on Dec6, 2024 depositing $38,000. After Donald Trump’s election on December 5, I anticipated a rise in U.S. equity markets and gold prices, resulting in profits of USD 127,888. On January 23, 2025, XS terminated my account, citing "abuse of trading conditions" and a "swap arbitrage strategy." My subsequent withdrawal requests from January 22-24 were declined. Despite my complaint, XS sent a final email on February 10, 2025, reversing my profits and permitting only an $18,000 withdrawal from my original deposit. I firmly contest their claim: 1. My account had no future contracts; thus, no swap arbitrage was possible. 2. My profits stemmed from investment strategies, not from any form of abuse. 3. If I had suffered losses, would XS refund them citing the same reason? Their issues arise from profitable traders and their B-booking model. 4. I have accounts with other brokers where I've pursued similar investments without issue. Stay away from XS

FX1088462982

United Arab Emirates2025-02-15

Hello, I have a balance in my account of over 24 thousand dollars and the broker does not allow me to make withdrawals. They have requested several documents and all have been sent. Now they ask me to wait for an analysis, but this analysis has been going on for more than 39 days and I have not received any response or update.

FX1899756313

Brazil2024-12-10

On August 20th, the platform forcefully closed my positions under normal circumstances. At that time, I was holding about 0.5 lots of Bitcoin, 0.1 lot of gold, and 0.1 lot of crude oil. After the abnormal liquidation of orders by the platform, I contacted them, but they did not respond for several days. Later, they admitted it was a system issue but refused to offer compensation or resolve the problem.

M ：

Hong Kong2024-08-28