I requested a withdrawal of $200, but only $140 arrived in my account. They are withholding funds and are complete scammers.

jgja1987

Ecuador2025-11-06

Unable to withdrawals my money 😭

FX2490625354

India2025-09-26

I submitted a withdrawal request and I did not receive the withdrawal for more than a month, in addition to the agent for my account does not respond, and the support service available 24 hours does not respond either. I waited for more than a month and I did not receive the withdrawal. I did not receive the withdrawal, they say that the bank rejected the transfer, and the bank recovered the transfer. I told them that if the bank recovers the transfer, they will return the amount to you in less than a week, and therefore you must add the amount to my private trading account. Then the agent for my account told me half a month ago that the bank recovered the transfer and the XTB company will refund the amount to my private trading account in less than 10 days. Now it has been almost thirty days and they have not added my amount. In addition, the agent for my account does not respond and their support service is available 24 hours and they also do not respond

Abdullah

Saudi Arabia2025-08-28

From 07/31/2025 until today 08/19/2025, my money has not arrived. I contacted my bank, and there is no transfer recorded. Customer service is no longer responding to me today. I fear my money is lost.

FX1622014058

Colombia2025-08-19

I traded with the company and made profits, but the interest rate is very high and they only deduct the interest when I send the amount. I cannot withdraw my amount because they control it.

FX6459449682

Iraq2025-01-20

I withdrew my money yesterday and until now I haven't received anything in my Skrill account. I try to contact them but they only send me pre-programmed messages and tell me that it will take time from the bank. But I withdrew from my Skrill account and I try to communicate with my advisor but she doesn't respond to my questions.

adrian17

Bolivia2024-09-19

I deposited a principal of 10,000 yuan, and the other party helped me trade and made a profit of 235,200. However, customer service called me and said that I could not receive the money if I did not sign up for the event. I had to raise a principal of 60,000 yuan before 3 p.m. to continue trading, otherwise I would never be able to withdraw my money. ^_^

Wen wen

Taiwan2024-01-05

Please be very careful for everyone in Egypt and neighboring countries. This company works with fraudulent brokers. There is a partner in Egypt for this company, his name is Mohamed Kamel El-Sayed. And he tells you that he did not promise you anything, and you filed a complaint with the company with all the documents. At first, they denied their knowledge of him, and then when you threatened them to file an oral complaint

Karim ‎osman

Egypt2023-03-25

I made a deposit of 200usd I lost .097 cents I had 199.07usd left I requested the withdrawal and I received 179.07 usd I mean they charged a 10% commission I mean it's a scam since they promise what they don't deliver, other than that they close my account why I asked them for the disbursement of the money

diego1517

Colombia2022-10-26

I have complained many times, but it has not gotten better. Copy the original picture to answer. We have millions of deposits at the broker. Currently, almost all of them have been withdrawn, found slipping and almost moved away. Give me many opportunities for improvement and never fix it. I have been slipped for 200 pips.

FX4260675335

Hong Kong2021-12-12

XTB is a complete scam broker don't trust on them and u can i have attached my proof my joiurnal and the withdrawal pending.They have also blcoked me and suspended my account.please be aware.

Khitish Dash20293

India2021-09-17

All the payment are keep in progress and cancelled only

Alexander Ho

Malaysia2021-09-03

A few days ago, I conducted a currency pair transaction at this broker and set a stop loss with a reasonable margin. The first thing that happened to me was that I opened two operations and waited for the price to change for a period of time. I closed the operation. Colleagues who opened the same operation in the same broker. In other brokers, the price did not touch my stop loss, if they reached the target, the same situation would not happen. [d83d][de24] When he made a statement, his answer was that everything was normal, one month after the incident.

FX1391345937

Mexico2021-06-28

The first 2 screenshots are the trading detail. The SL was at 1880. The candle hit SL and overcome SL a little bit. But when I checked other chart on Tradingview.com and Goldprice.org, the candle did NOT hit 1880. I don't think this issue is slippage. I think they intentionally did that in order to scam. Be aware!!!

FX6091055532

Vietnam2020-11-20

I withdrew in XTB while the customer service said I was suspected of money laundering and I have to deposit 55% of the account balance to verify capital. Otherwise, my account will be frozen. After I deposited, I was asked to deposit again. I suspected that I was cheated so I didn’t deposit for the credit score. Then I contacted the customer service several times but now I can’t log in. This situation has kept for three days

MUZI86499

Hong Kong2020-11-06

The app became unresponsive three times. Picture is the truth.

FX3350714255

Vietnam2020-10-25

Kep delaying my witdhraw no matter large or small amount. Who can help me?

YU15141

Hong Kong2020-10-25

I can't take my money which is frozen? The custoemr service doesn't reply to me now. And there is no regulator of XTB

FX6387906802

Hong Kong2020-10-24

Can deposit but can’t withdraw for insufficient bank card score. Why does XTB know the score without investigation? XTB has the final say on everything.

MUZI86499

Hong Kong2020-10-22

My account was frozen for no reason. I verified my capital as required, but I was told that my credits were not enough. I had to buy more coins, or my account can never withdraw coins.

MUZI86499

Hong Kong2020-10-05